Refund policy

30-Day Return Policy

We want you to feel confident shopping with Pawora. You may request a return within 30 days after receiving your order.

To start a return, email pawora.online.store@gmail.com with your order number and the reason for your request. If your return is approved, we will provide the return address and instructions. Please do not send items back before receiving approval.

Return eligibility

Items should be unused, in their original condition, and returned with the original packaging when possible. A receipt or proof of purchase is required. Sale-priced items are eligible under the same 30-day policy unless they were clearly marked final sale before purchase.

Damaged, defective, or incorrect items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue and make it right.

Exceptions

For health and safety reasons, opened personal-care items, customized products, hazardous materials, and gift cards cannot be returned unless they arrive damaged or defective. Contact us if you have questions about a specific item.

Refunds

We will notify you after we receive and inspect the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact pawora.online.store@gmail.com.

European Union orders

If an order is shipped to the European Union, applicable cancellation and return rights—including the 14-day cooling-off period—remain available as required by law.